Streamline your customer service and strengthen dialogue with customers
Kundo is a digital community for companies and their customers. Our social platform helps you utilise the commitment and knowledge of your customers.
- Streamline your customer service
- Gather important opinions and suggestions
- Build a community of committed customers
We use Kundo:
With Kundo you get...
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"Feedback" button
Let visitors contact you with just one click. The "Feedback" button is easily placed on your website.
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Notification by e-mail
Quick replies, happier customers. You are immediately notified when a visitor writes new posts or comments. You choose if you'd like to be notified by e-mail.
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Votes and comments
Get help from your visitors! By voting and commenting visitors show what they think of a post and you get an indication of how well liked/needed an opinion is.
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Application Programming Interface
Only imagination sets the limits. With Kundo's API you can gather all the data you can see at Kundo to integrate into your own systems.
What do the users say?
Kundo has increased the dialogue with our customers and given us many good ideas and suggestions. - Annika Bidner, Bokus.com
We wanted to achieve a dialogue and transparency, that we listened to the users. Then Kundo became our first choice. - Petter Knutsson, Halmstads kommun
Kundo is completely brilliant. We get much more spontaneous contact with our visitors since we added Kundo. - Tomas Wennström, Vackertväder.se
And this is also included...
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Gathering feedback from social media
The web is far bigger than your own website. Automatically monitor what your customers write about you on blogs and microblogs.
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More editors
You can register up to three people who represent your organisation. When you reply to posts you get a personal address and access to editor features on Kundo.
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Information on the visitor
See from what page your visitor left feedback as well as which web browser was used.
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Support for SSL/https
If you run a webite that used encrypted connections such as via an Intranet then you can call Kundo via https without your visitors getting unwelcome warning messages.
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Dashboard/overview
Quality customer service needs quality tools. Using Kundo's dashboard your editors can easily see which posts are unanswered or have new comments.
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Link your own information
Of course you have your own help resources visitors can use. Link to your own FAQ, customer service or other important information.
+ extra features in the premium version
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Unlimited number of editors
You can register an unlimited number of editors to answer questions. When you answer posts you get a personal identifier and access to editor features here on Kundo.
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Tailor design
To suit your graphical profile you can tailor both the form and the Feedback button on your website with your own style sheets.
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More languages
Kundo is also in English, Norwegian and Danish. You can create forums in different languages.
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Statistics
Which posts are most popular and how many customers get help via Kundo? Our statistics help answer these questions.