Some of the benefits with Kundo

There are a multitude of tools for communicating with customers online, but most do not exploit the potential for dialogue between people. Kundo utilises the knowledge and commitment of your customers.

Effektivise your customer service

Despite the evolution of new tools for customer service online and in social media there stills remains a basic problem for companies: each case has to be dealt with in isolation, despite many queries being alike.

Your visitors find current questions and answers: Thanks to dialogues on Kundo taking place in a public forum, previous questions can be recycled. Kundo presents relevant posts immediately as the user starts to write a new question. As a result each question you answer contributes to making the number of cases you have to handle smaller.

Visitors monitor each other's questions: Do you have an engaging product or service? Products which are used regularly possess a large group of committed and knowledgeable users. On online forums you always find people who contribute with knowledge and help each other. On Kundo you can utilise the same knowledge with better control and overview.

Better SEO and stronger web presence: More and more people use search engines today to find the answers to their questions. Content on Kundo is very visible in Google and helps many people to get answers to their questions immediately.

Utilise the commitment of your visitors

It is the customer's experience of your product which counts. By listening to the suggestions and problems of customers your company can build better products.

Use customer suggestions: Continuous improvement is a competitive advantage. On Kundo the number of good ideas from your visitors will increase. Listen, discuss and develop important improvements together.

Understand what is important: Kundo lets visitors vote and comment on each other's posts. In this way more people can read good suggestions and help to develop them. The votes and comments of your vistors help you to understand which questions are most important for your clients.

Make the dialogue personal: Customers do not want to speak with a robot or anonymous signature. At Kundo people from different parts of the organisation can take part in the discussion. A reply from the marketing manager for an important issue will create a better experience for the customer and everyone who consequently reads the post. Your customer service can easily delegate posts to the right person in your organisation.