Why Kundo Chat?
Guide your customer
Focus on the people that didn't find the answer by themselves and increase the perceived availability and service level.
Help more people
With Kundo Chat you are there when needed and reach target audiences that wouldn't have contacted you otherwise.
Resolve issues faster
Decreased time per issue, and compared to phone calls you can multi-task with multiple concurrent chats.
Canned answers help you avoid typing the same answer again and again, see where on the customer is on your site etc.
Chat is often the most appreciated channel, while also not something most customers expect.
Get closer to your customers and help them complete their tasks.
How to get started with Kundo Chat
Place the chat on your website
A customer starts a chat with you
The chat is displayed on the website when your employees are available. The customer clicks to start the chat, is met by a welcome message and can directly ask their question.
Employees answer chats
Each chat is automatically assigned to an available employee, who gets a clear notification in Kundo. The employee can now answer the chat, see which page the customer is on, and send and recieve files. Multiple chats can be handled simultaneously.
History and statistics
All chats are saved and can be found via search. They can also be categorized with tags, get assigned to colleagues and marked as needing follow up. The customer can be contacted via their e-mail address. A statistics view gives everyone an overview and includes useful information about the number of chats and how you've handled them.