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New weapon not in your inventory?

Was the item obtained from a Bögenhafen Strongbox?

In which case, it's not a weapon - it's an illusion, which can be applied to an existing weapon.

The Bögenhafen Strongboxes will only ever drop cosmetics - weapon illusions, hero skins and hats.

If you still require our help, please don't hesitate to pop us a message and include the URL to your Steam profile or your Xbox Gamertag.
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