The natural tool for customer service on Facebook!
With Kundo Social, you can handle questions and comments from Facebook directly in Kundo. You get better control and an overview of what is written, who responded, and what needs to be done. Everything is handled in the same simple dashboard as for Kundo's other products. So you can collect all your customer service on chat, mail and social media in one and the same tool. Simpler than it will not be!
Kundo Social will be launched in September 2018! Do you want to be among the first to start using Kundo Social? Sign up for your interest and we will be happy to book a free demo after the summer!
Advantages of Kundo Social
See everything that is written to you in one place
Difficult to keep track of everything that is written to you on Facebook? Not with Social, here everything is gathered in one place! Not only that, everything happens in real time!
One login, multiple tools and channels!
Move the handling of social media issues to a tool where your customer service is available. In Kundo, you gather all your email, chat, forum and social media conversations.
No personal accounts needed
With Kundo Social, you do not need to link private accounts to Facebook to answer with your company name. You decide which employees can respond directly from Kundo.
Smart features for better collaboration
See who works with what, make notes, assign a colleague, or mark for follow-up.
View and respond to reviews
View and respond to reviews made by you or your products / services on Facebook.
Statistics and response times
Get better understanding and statistics of how much and what is written to you. Get a closer look at what questions are asked and how long your response times are.
This is how you use Kundo Social
Connect your Facebook page to Kundo
Getting started with Kundo Social is easy. You quickly connect your Facebook page to Kundo, and you can see who will be able to reply on Facebook directly from the Kundo dashboard.
The customer writes to you on Facebook
Everything that is written to you on Facebook is now visible directly in Kundo, and your editors can reply to comments and posts easily, without needing to log in on Facebook.
New comments and messages are shown as unanswered on your dashboard
You choose how you want to manage new questions in Kundo Social. Each unanswered question is shown clearly, and you will see what other customers have written in the same thread. Comments and messages can be assigned among colleagues, and you will see who is working with what, what has gone unanswered for a long time, and what needs to be followed up on.
A tool that simplifies cooperation between marketing and customer service
With Kundo Social, it's simple to follow up the comments and messages created by your various marketing activities on your social media.
Manage all customer service in one and the same place!
Kundo Social is not just a tool that easily connects with your social media, it's also really easy to use. Everything is handled in the same simple dashboard as for Kundo's other products. Then we can collect your email, chat, social media, forums and knowledge bank in one and the same tool!