Kundo Social

Advantages of Kundo Social

  • See everything that is written to you in one place

    Difficult to keep track of everything that is written to you on Facebook? Not with Social, here everything is gathered in one place! Not only that, everything happens in real time!

  • One login, multiple tools and channels!

    Move the handling of social media issues to a tool where your customer service is available. In Kundo, you gather all your email, chat, forum and social media conversations.

  • No personal accounts needed

    With Kundo Social, you do not need to link private accounts to Facebook to answer with your company name. You decide which employees can respond directly from Kundo.

  • Smart features for better collaboration

    See who works with what, make notes, assign a colleague, or mark for follow-up.

  • View and respond to reviews

    View and respond to reviews made by you or your products / services on Facebook.

  • Statistics and response times

    Get better understanding and statistics of how much and what is written to you. Get a closer look at what questions are asked and how long your response times are.

This is how you use Kundo Social

  1. Connect your Facebook page to Kundo

    Getting started with Kundo Social is easy. You quickly connect your Facebook page to Kundo, and you can see who will be able to reply on Facebook directly from the Kundo dashboard.

  2. The customer writes to you on Facebook

    Everything that is written to you on Facebook is now visible directly in Kundo, and your editors can reply to comments and posts easily, without needing to log in on Facebook.

  3. New comments and messages are shown as unanswered on your dashboard

    You choose how you want to manage new questions in Kundo Social. Each unanswered question is shown clearly, and you will see what other customers have written in the same thread. Comments and messages can be assigned among colleagues, and you will see who is working with what, what has gone unanswered for a long time, and what needs to be followed up on.